My game seems to be frozen?

Experiencing interruptions like internet drops during slot gameplay is common. To address these issues, try these steps: clear your browser's cache and cookies, then reload the game to resume playing smoothly.

If your connection is lost or there's a technical error causing your casino game to freeze, rest assured that all data is saved, and no funds will be lost. For instance, if you were deciding whether to hit, stand, or split in blackjack, the game will resume 

when your connection is restored or after refreshing the page. If the game doesn't resume where you left off, it may mean the game continued in the background with any winnings credited, or the round is stuck. In such cases, contact our customer service team via Live Chat for assistance. Please provide details about the game round:

• Game name
• Date and time of the round
• Bet amount
• Your balance at the time
• Device used

Any additional information about the round is helpful. We aim to resolve your issue promptly and appreciate any details you can provide to assist us in doing so.